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Help and FAQ's
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Website FAQs
- How does Player Support work?
- How do I unsubscribe from newsletters?
- How do I create a Support Query?
- How do I add comments to an already open Support Query?
- How do My Stats work?
- How do My Skills work?
- Can I reopen a closed Support Query?
- What does Current Status mean?
- How to view all your Support Queries?
- How do I view a Support Query without logging in?
- Why can’t I re-open a Support Query?
- What is Pending Player?
- How long does it take for Support to reply to a query?
- What is a Support Query Ticket?
- Which Internet browsers does Hammer Horror Trivia support?
- Why is my email address not recognised?
- Why does it say “Invalid email or password” when I try to login?
- I’ve forgotten my password!
- What type of computer do I need to play?
- Why have I not had a reply to my Support Query?
- Do you have a limit on the number of Hammer Horror Trivia accounts allowed per household?
- What does Connection Timed Out mean?
- What is our Complaints Procedure?
- What details do you need to play cash games?
- How do I request a cash out?
- What is my Account Statement?
- What is My Profile?
- Can I play Hammer Horror Trivia skill games in my country?
- Who is eligible to play Hammer Horror Trivia cash games?
- How do I change my Profile Image?
- What are the minimum system requirements for playing the games?
- Why have I been banned?
- What is a cooling-off period?
- Can I change my deposit limit?
- What is a deposit limit?
- How do I set a deposit limit?
- What is responsible playing?
- Why can I not change my Screen Name?
- Why can I not change my Date of Birth?
- Can I Play for Cash?
- Can I Play for Free?
- How do I stop administration and promotional emails?
- How do I unsubscribe from Hammer Horror Trivia?
- How do I change my password?
- How do I change My Details?
- What is a Profile Image?
- How do I add funds to my wallet?
- What version of Flash Player do I need?
- What is the Image Verification Policy?
- How do I remove a Profile Image?
- Why has my Profile Image been rejected?
- Why is my Profile Image being displayed incorrectly?
- How long will it take for my Profile Image to be approved?
- My League FAQs
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Games & Tournaments FAQs
- Where can I see my games?
- What does Proxy Corruption mean?
- What does Unexpected Error mean?
- What is a Server Timeout error?
- What does Subject is Missing mean?
- Why is the game jerky?
- Why has the leader board frozen?
- Why does the question not appear in the game?
- Can I leave a tournament?
- Can I lower the volume in the game?
- How do I mute the sound?
- How do I rejoin a tournament?
- What happens if there is a tie in a Tournament?
- What does Not Authenticated mean?
- What happens if a Tournament doesn’t get enough players?
- What are Choice Stakes?
- What does Incomplete Query mean?
- What is a Prize Pool?
- Can I compete in a Tournament?
- What is the Games List?
- What does Out of Memory Line 56 mean?
- What happens to my game if I get disconnected while I’m playing?
- Why do I have no sound when playing the game?
- Can I run the game in full screen mode?
- Why are there missing graphics in my game?
- Trivia FAQs
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Finance FAQs
- What is my cash out limit?
- How do I change my PayPal password?
- Can I deposit funds using a Credit or Debit Card?
- What Currencies does Hammer Horror Trivia Support?
- What happens if I don’t collect my cashout from PayPal?
- Can I cash out my Bonus?
- Hammer Horror Trivia doesn’t use my PayPal account currency, can I still play?
- I've forgotten my PayPal password/email, what do I do?
- How do I add another email to my PayPal account?
- How do I withdraw funds from PayPal?
- What is PayPal?
- Do I need a PayPal account to play?
- How do I sign up for a PayPal Account?
- How do I deposit funds from PayPal?
- How long does it take to cash out?
- In what currency will I receive my cashed out funds?
- What are Tournament Tokens or TTs?
- What is a Charge?
- Where was my cash out sent to?
- When will my winnings show in my Hammer Horror Trivia account?
- Why have I not received my funds when I cashed out some time ago?
- How do I cash out my winnings?
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Website FAQs
- About Us
- Help & Support
© Copyright 2007, 2008, 2009 Cloudcity® Games Limited. All rights reserved. Patent Pending. Any reproduction of this website in part or whole is strictly prohibited. The gameplay, concept, staking structure, games calendar interface, game physics, illustrations, logo and characters are owned by Cloudcity® Games Limited. ‘Serious Trivia®’, ‘Trivia just got Serious®’ and ‘Everyone knows something about something!®’ are owned by Cloudcity® Games Limited. The Cloudcity® logo is a registered Trademark of Cloudcity® Games Limited. The software is under constant development and therefore inconsistencies may occur. Changes to the interface may take place at any time without prior notice. Every effort has been made to make sure that the information contained within this website is correct at the time of creation. All other logos and TradeMarks are the property of their respective owners unless otherwise stated. Images provided by PA Photos Limited.
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